WHO WE ARE
Road Aider is a trusted company dedicated to facilitating and simplifying towing and roadside assistance services through our on-demand digitalized platforms. With Road Aider, clients in need of towing or roadside assistance services can request for help on our platforms (web and mobile apps) and immediately get connected to the nearest available roadside assistance provider reducing wait times by up to 50%. We retain a pool of vetted towing and roadside assistance professionals and we are here to solve your vehicle issues by offering various services with our online booking options. Our timely professionals will be there for you at any time, with cutting-edge technology in hand.
We also partner with and provide digital roadside assistance solutions to insurance companies, automotive corporations, fleets & rental enterprises to improve their customers’ roadside assistance experiences for driving customer retention and brand loyalty.
OUR VISION
To be an established global technology brand in the roadside assistance industry known for safe, prompt and high-quality roadside assistance services.
OUR MISSION
Road Aider is dedicated to facilitating and simplifying towing and roadside assistance services through our on-demand digitalized platforms; thereby empathetically providing help to individuals in need of roadside assistance.
OUR CORE VALUES
At Road Aider, we have fundamental beliefs and values that shape our company culture. We plan to inculcate and exude these values better as we grow, serve clients and recruit more employees into our company.
- Partner Value Creation: We view our service providers as allies in serving our clients. We treat them genuinely with transparency and integrity. We help provide our service providers with opportunities for economic growth and improved publicity through our digitalized platforms and advanced marketing strategies.
- High-Quality Service: Safety and high-quality service are principles Road Aider will never compromise on. We onboard the best service providers and make sure services are delivered with maximum quality and standard. We treat our clients with the utmost respect on our digital platforms.
- Empathy: At Road Aider, we are genuinely concerned with our client’s wellbeing and safety. We compassionately carry out our services to ensure our customer’s needs are met and their problems are solved efficiently.
- Customer Satisfaction: At Road Aider, our customers come first. We plan to always attain maximum customer satisfaction by mitigating pain points and strategically implementing their feedback to improve their experience on our digital platforms.
- Inclusion and Diversity: A major core value we plan to embody as we grow and recruit is inclusivity. We will partner and recruit individuals irrespective of their background, gender, race, religion, etc. Road Aider is an inclusive company and we will not tolerate any form of discrimination against our clients or service providers.
Battery
Lockout
Tyre
Towing
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Winch
REINVENTING THE ROADSIDE ASSISTANCE INDUSRTY
Direct-to-Customer
A perfect on-demand service platform that allows you to book skilled towing and roadside assistance professionals 24/7. Our handy platform allows you to track the desired location of the towing and roadside assistance technicians, as well as perform trips via optimal distance and minimum ETAs.
All-in-One Global Services
We offer a unique service via the perfect mapping platform between the towing professionals and the customers. By simply specifying the exact location and the issue at hand, the professional can reach you quickly without delay.
Timely Solution
Due to its customer-centric workflows and qualified professionals with single-window accessibility, Road Aider delivers a timely booking solution. We strive to transform a bad moment into a positive experience via our digitized platform.